Refund policy

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✅ Energizer Return & Refund Policy

Effective Date: May 15, 2026
Thank you for choosing Energizer products. We want you to shop with confidence and are here to make the return process as clear and straightforward as possible.

1. Return Eligibility & Period

Eligible products may be returned within 30 days from the delivery date for a refund or exchange.
To qualify for a return, the product must:
  • Be unused
  • Be in its original packaging
  • Be in the same condition as received
Products that show signs of use, damage, or missing components may not be eligible for return.

2. How to Initiate a Return

To start a return, please contact our customer support team at
service@tennrich.com
or submit a request through your Shopify order page (if available).
To verify return eligibility, we may request:
  • A brief reason for the return
  • Clear photos of the product
  • A clear photo of the product serial number
Once reviewed, our team will provide return instructions by email.

3. Return Shipping

In some cases, a prepaid return label may be provided at our discretion.
If a prepaid label or courier pickup is not available, customers are responsible for arranging and paying for return shipping using a carrier of their choice. We strongly recommend using a trackable shipping method and keeping the tracking information for reference.
Original shipping fees are non‑refundable.

4. Refund Process

After the returned product is received and inspected, refunds will be processed within 2–3 business days.
Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take up to 10 business days for the funds to appear.
If the returned item does not meet eligibility requirements, the refund may be denied or adjusted accordingly.

5. Exchanges

For exchanges, please initiate a return first and place a new order for the desired product.
All exchanges are subject to product availability.

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 15 days of delivery.
Proof of purchase and photos may be required for verification. Once confirmed, we’ll offer a replacement or a full refund.

7. Restocking Fee

A restocking fee may apply in certain situations, depending on the condition of the returned item and the reason for return.
Any applicable restocking fee will be determined on a case‑by‑case basis and communicated during the return review process.

8. Non‑Returnable Items

The following items are not eligible for return or refund:
  • Used products
  • Items missing original packaging or accessories
  • Final sale or clearance items

9. Warranty

Energizer power banks include a one‑year limited warranty covering manufacturing defects in materials or workmanship.
For warranty claims, please contact customer support with proof of purchase.

10. Contact Us

If you have any questions or need assistance with a return, please contact us at:
service@tennrich.com
We’re always happy to help.